A One-Touch Backup is the fastest and most streamlined way to perform a backup on the GNARBOX 2.0 SSD. To begin a One-Touch Backup, follow these steps:
- Insert your memory card.
- Backup options are immediately prompted when a memory card is connected. Press the Right button to select Back up Now.
- When a backup is taking place, the screen will indicate that a backup is in progress.
- Once the transfer is complete, you’ll be prompted with a series of options to move forward with.
The default "Back up Now" settings automatically organize your files by date. To change the default settings, you can create a Backup Preset and assign it as your "Default Preset". For instructions on how to create a Backup Preset and assign a Default Preset, please check out our walkthrough here.
If your transfer involves uploading to the Cloud (Frame.io or Dropbox), please ensure your GNARBOX is connected to the Internet. If a Cloud Upload Backup Preset is utilized while the GNARBOX is in Field Mode, the GNARBOX will continue to retry the upload until the GNARBOX is connected to a network in Home Mode. For instructions on connecting to the Internet, please check out our Frame.io and Dropbox walkthroughs.
For more information on connecting card readers, check out our walkthrough on using card readers with GNARBOX 2.0 SSD.
How to Cancel an Active Task
To cancel an active task via the on-board screen and buttons:
- Hold the left button for ~2 seconds.
- A cancellation prompt will appear. Toggle down and select Yes to cancel the task.
A confirmation screen will display once the task has been canceled.
File Compatibility Information
The GNARBOX is capable of backing up and transferring any file type.
For a list of compatible file types for preview and editing, view our File Compatibility List.
Troubleshooting
Can I use my phone while a transfer is taking place?
While transferring files from your memory card to GNARBOX or external hard drive, you can do pretty much anything! You can navigate out of the app, close the screen of your phone, or even disconnect from the GNARBOX. Since the transfer is taking place between the GNARBOX and the memory card, your phone isn't necessary except to track the progress of the transfer. The only time you are not able to navigate away from the app or close the screen of your phone is if you are transferring files from your GNARBOX to your phone.
Technical Support
Need assistance? We’re here for you! Browse our walkthroughs for full tutorials and troubleshooting tips. If you’d like one-on-one assistance, you can always email us at support@gnarbox.com or use our live chat in the bottom right!
Live Chat Hours:
Mon-Fri: 10AM–5PM PST
