Much like your computer, GNARBOX 2.0 SSD requires basic maintenance for the best experience. We recommend the following best practices for optimal performance:

• Avoid dropping GNARBOX from heights exceeding 3 feet (1 meter).
• Only insert compatible cards and cables into GNARBOX ports.
• Do not insert wet or dirty cards or cables into GNARBOX ports.
• Only charge your GNARBOX with the supplied USB-C to C cable and 35W Power Adapter.
• Never use third-party batteries with the GNARBOX.
• Avoid long periods without charging your GNARBOX batteries.
• Promptly remove your GNARBOX batteries from charging to avoid overcharging.
• When ports are not in use, close doors to protect GNARBOX electronics from dust and moisture.
• Do not connect non-GNARBOX international adapters to the Power Adapter.
• Keep out of direct sunlight while in use.
• Never operate in temperatures above 40°C (104°F)
• Keep your GNARBOX and apps completely up to date.
• Do not format your GNARBOX.  For more information on how to properly erase data from your GNARBOX, check out our walkthrough.
• Remove batteries when storing for long periods of time

Technical Support

Need assistance? We’re here for you! Browse our walkthroughs for full tutorials and troubleshooting tips. If you’d like one-on-one assistance, you can always email us at support@gnarbox.com or use our live chat in the bottom right!

  Live Chat Hours:

Mon-Fri: 10AM–5PM PST
Sat–Sun: 9AM–4PM PST