In this walkthrough, we will cover:
- How to connect your External Hard Drive
- Recommended External Hard Drives
- GNARBOX 2.0 SSD Transfer Speeds
- Troubleshooting
How to Connect your External Hard Drive
GNARBOX 2.0 SSD is compatible with the following formats:
- HFS+ (Mac OS Extended Journaled)
- NTFS
- FAT32 (MS-DOS)
- exFAT
- EXT4
- UDF
Note: As of 10/1/2019, APFS is currently unsupported, though our engineers are working to support APFS.
This means your Mac or PC formatted drives will work seamlessly with the GNARBOX. To connect your external hard drive:
- Plug your external hard drive into the GNARBOX using the available USB-C ports.
- When a drive is initially connected to the GNARBOX, the on-board screen will display a backup prompt. If you are connected to one of our mobile apps, your drive will appear as a device on the Browser screen.
Note: USB-A external hard drives will need to use a USB-A to USB-C dongle. You can purchase this dongle on our website.
Recommended External Hard Drives
Generally speaking, any Samsung SSD, Western Digital, Seagate, or LaCie drive should work with the GNARBOX 2.0 SSD. If you experience any difficulty with your hard drive, feel free to chat with our team for troubleshooting help.
Some of our portable hard drives that work with GNARBOX 2.0 SSD include (but are not limited to):
- Samsung T5
- Glyph Atom USB 3.1
- LaCie Rugged
- WD Elements
- WD MyPassport Go SSD
- WD MyPassport SSD
- Seagate Portable
- Seagate Fast SSD
- Toshiba Canvio Basics
- G-Tech Mobile
- G-Tech mobile SSD
- SanDisk Extreme Portable SSD
- Sony Compact SSD
- Lexar Professional SSD
GNARBOX 2.0 SSD Transfer Speeds
USB-C Transfer: Up to 350MB/s
Transfer speeds may vary depending on conditions like the speed of your USB cable or external hard drive. Using a USB-A cable, dongle, or external hard drive will result in slower transfer speeds.
Troubleshooting
Can I use my phone while a transfer is taking place?
While transferring files from your memory card to GNARBOX or external hard drive, you can do pretty much anything! You can navigate out of the app, close the screen of your phone, or even disconnect from the GNARBOX. Since the transfer is taking place between the GNARBOX and a memory card, your phone isn't necessary except to track the progress of the transfer. The only time you are not able to navigate away from the app or close the screen of your phone is if you are transferring files from your GNARBOX to your phone.
Technical Support
Need assistance? We’re here for you! Browse our walkthroughs for full tutorials and troubleshooting tips. If you’d like one-on-one assistance, you can always email us at support@gnarbox.com or use our live chat in the bottom right!
Live Chat Hours:
Mon-Fri: 10AM–5PM PST
Sat–Sun: 9AM–4PM PST
