In this walkthrough, we will cover:
- How to Erase All Existing Data From Your GNARBOX 2.0 SSD
- FAQs
How to Erase All Existing Data From Your GNARBOX 2.0 SSD
It is important to note that you should never format your GNARBOX using a computer. Doing so will erase the operating system and all of the wifi components that allow the GNARBOX to function as a wireless device.
If you do accidentally format your GNARBOX using a computer, please contact our technical support team at support@gnarbox.com.
Instead, you can properly erase and ‘format’ your GNARBOX using the following two methods:
Method #1 - Via Safekeep:
- In the Safekeep app, open GNARBOX SSD.
- Tap Select.
- Choose the files or folders you wish to delete. You can also choose All.
- Tap Delete.
- You’ll be prompted with a confirmation screen. Select Delete to continue.
Once folders have been deleted from the GNARBOX, they cannot be recovered.
Please do not delete the Dropbox folder on the GNARBOX internal SSD.
Method #2 - Erase Files Via Computer:
- Connect the GNARBOX to your computer using Mass Storage Mode. For detailed instructions, please check out our walkthrough on connecting your GNARBOX to your computer.
- Open the contents of your GNARBOX up in a Finder or Explorer browser as you normally would to view the contents of an external hard drive.
- Select all files and/or folders and send them to your computer's Trash or Recycle Bin.
- Empty the Trash or Recycle Bin on your computer.
Once folders have been deleted from the GNARBOX, they cannot be recovered.
Please do not delete the Dropbox folder on the GNARBOX internal SSD.
FAQs
Help! I formatted my GNARBOX on my computer.
It is important to note that you should never format your GNARBOX using a computer. Doing so will erase the operating system and all of the wifi components that allow the GNARBOX to function as a wireless device.
If you do accidentally format your GNARBOX using a computer, please contact our technical support team at support@gnarbox.com.
I deleted all files from my GNARBOX, but Safekeep is still showing used space.
It is likely that there may be hidden files on your GNARBOX. Switch your GNARBOX into Mass Storage Mode and use the following instructions to check if there are hidden files:
If you are able to see hidden files, use the following instructions to remove the files:
If you continue to experience issues after removing hidden files, please contact our technical support team at support@gnarbox.com.
Technical Support
Need assistance? We’re here for you! Browse our walkthroughs for full tutorials and troubleshooting tips. If you’d like one-on-one assistance, you can always email us at support@gnarbox.com or use our live chat in the bottom right!
Live Chat Hours:
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