In this walkthrough, we will cover:
- How to Erase All Existing Data From Your GNARBOX 2.0 SSD
- FAQs
How to Erase All Existing Data From Your GNARBOX 2.0 SSD
It is important to note that you should never format your GNARBOX using a computer. Doing so will erase the operating system and all of the wifi components that allow the GNARBOX to function as a wireless device.
If you do accidentally format your GNARBOX using a computer, please use the instructions below to reinstall the GNARBOX OS. If you continue to experience any issues, please contact our technical support team at support@gnarbox.com.
To get started with erasing your GNARBOX, please do the following using a computer:
- Have an SD card handy (larger than 2GB).
- Download this file. Do not unzip the file.
- Download BalenaEtcher, a safe and free software for loading software on an SD card.
- Connect your SD card to your computer.
- Format the SD card to exFat using Disk Utility or other formatting software. If you are unsure how to format an SD card on your computer, you can find instructions here: Windows | Mac.
- Launch BalenaEtcher and click Flash From File.
- Choose the downloaded zip file and click Open.
- If the formatted SD card is not automatically detected, click Select Target. Choose your formatted SD card and click Continue.
- Press Flash!. BalenaEtcher will inform you when the process is complete and the SD card will be ejected.
Next, follow these instructions using your GNARBOX:
- Ensure your GNARBOX is powered OFF and connected to the charger. Insert the SD card into the GNARBOX.
- Power your GNARBOX on by holding the right button.
- Once the GNARBOX has powered on, you'll be prompted with the option to format the internal SSD. Select Yes: Wipe Data and press the right button when ready. You will be asked to confirm your selection to wipe data.
- The installation process will begin.
- When prompted, remove the SD card and continue by pressing any button.
- Once the installation is complete and the GNARBOX boots up, hold the right button and power the GNARBOX down.
You may now power on the GNARBOX and the update process is complete.
Once files have been deleted from the GNARBOX, they cannot be recovered.
FAQs
Help! I formatted my GNARBOX on my computer.
It is important to note that you should never format your GNARBOX using a computer. Doing so will erase the operating system and all of the wifi components that allow the GNARBOX to function as a wireless device.
If you do accidentally format your GNARBOX using a computer, please use the instructions above to reinstall the GNARBOX OS. If you continue to experience any issues, please contact our technical support team at support@gnarbox.com.
I deleted all files from my GNARBOX, but Safekeep is still showing used space.
It is likely that there may be hidden files on your GNARBOX. Switch your GNARBOX into Mass Storage Mode and use the following instructions to check if there are hidden files:
If you are able to see hidden files, use the following instructions to remove the files:
If you continue to experience issues after removing hidden files, please contact our technical support team at support@gnarbox.com.
Technical Support
Need assistance? We’re here for you! Browse our walkthroughs for full tutorials and troubleshooting tips. If you’d like one-on-one assistance, you can always email us at support@gnarbox.com or use our live chat in the bottom right!
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