In this walkthrough, we will cover:
- How to Erase All Existing Data From Your GNARBOX 2.0 SSD
- FAQs
How to Erase All Existing Data From Your GNARBOX 2.0 SSD
It is important to note that you should never format your GNARBOX using a computer. Doing so will erase the operating system and all of the wifi components that allow the GNARBOX to function as a wireless device.
If you do accidentally format your GNARBOX using a computer, please use the instructions below to reinstall the GNARBOX OS. If you continue to experience any issues, please contact our technical support team at support@gnarbox.com.
To get started with erasing your GNARBOX, please do the following using a computer and an SD card (4GB or larger):
- Download this file. Do not unzip the file.
- Download BalenaEtcher, a free software for loading an Operating System on an SD card.
- Connect your SD card to your computer.
- Format the SD card to exFat using Disk Utility or other formatting software.
- Launch BalenaEtcher.
- Click Flash From File. Choose the downloaded zip file and click Open.
- Click Select Target. Choose your formatted SD card and click Continue.
- Press Flash!. BalenaEtcher will inform you when the process is complete and the SD card will be ejected.
Next, follow these instructions using your GNARBOX:
- Ensure your GNARBOX is powered OFF and connected to the charger. Insert the SD card into the GNARBOX.
- Power your GNARBOX on.
- Once the GNARBOX has powered on, you'll be prompted with the option to format the internal SSD. Choose "Yes, Wipe Data" and press the right button to continue. You will be prompted with an additional confirmation screen, press right to continue.
- The screen will show the installation taking place.
- Once prompted, remove the SD card and continue by pressing any button.
- Once the installation is complete and the GNARBOX boots up, hold the right button and power the GNARBOX down.
You may now power on the GNARBOX and the update process is complete.
Once files have been deleted from the GNARBOX, they cannot be recovered.
FAQs
Help! I formatted my GNARBOX on my computer.
It is important to note that you should never format your GNARBOX using a computer. Doing so will erase the operating system and all of the wifi components that allow the GNARBOX to function as a wireless device.
If you do accidentally format your GNARBOX using a computer, please use the instructions above to reinstall the GNARBOX OS. If you continue to experience any issues, please contact our technical support team at support@gnarbox.com.
I deleted all files from my GNARBOX, but the GNARBOX App is still showing used space.
It is likely that there may be hidden files on your GNARBOX. Switch your GNARBOX into Mass Storage Mode and use the following instructions to check if there are hidden files:
If you are able to see hidden files, use the following instructions to remove the files:
If you continue to experience issues after removing hidden files, please contact our technical support team at support@gnarbox.com.
Technical Support
Need assistance? We’re here for you! Browse our walkthroughs for full tutorials and troubleshooting tips. If you’d like one-on-one assistance, you can always email us at support@gnarbox.com or use our live chat in the bottom right!
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